Job Summary:

The Concierge will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.
• Arranges sightseeing and other tours.
• Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.
• Runs appropriate errands for guests and picks up or delivers a variety of items.
• Provides a variety of business services such as shipping packages and assisting with printing needs.
• Receives, stores, and/or delivers mail and luggage.
• Acquires daily care items such as toiletries, for guests and patrons.
• Plans and schedules special events, parties, or meetings.
• Fulfills unusual requests such as arranging for adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items.
• Arranges for interpreters or translators when needed.
• Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent problem-solving and critical thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.

Education and Experience:

• At least two years of hotel guest services experience highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.