Job Summary:

The Telecommunications Manager will oversee the installation, support, and maintenance of the organizations telephone system and related equipment.

Supervisory Responsibilities:

• Oversees the daily workflow of telecommunications staff and contractors.
• Conducts performance evaluations that are timely and constructive.

Duties/Responsibilities:

• Assesses and supports telephone system requirements for different departments in the organization.
• Performs or schedules maintenance for communication systems.
• Provides or facilitates employee training on telephone and related communications systems.
• Periodically reviews system usage, service rates, maintenance costs, and equipment upgrades; makes recommendations for updates and improvements to ensure cost-effective operations.
• Maintains administrative and operations records.
• Monitors telecommunications equipment inventory.
• Assists with preparation of telecommunications budget.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Extensive knowledge of installation, maintenance, and support of business telecommunication systems and equipment.
• Excellent verbal and written communication skills.
• Excellent managerial and supervisory skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• At least four years of experience in telephone systems installation, maintenance, and operation required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to handle physical demands of installation of telephone system equipment, which may include lifting up to 25 pounds at times.