Job Summary:

The Bill and Accounts Collector will locate and notify holders of delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Uses automated internal systems to identify and monitor overdue accounts.
• Locates and contacts account holders by appropriate means, which may include mail, phone, or personal visits, to notify those customers of delinquent account status and to solicit payment.
• Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers financial situations.
• Collects and posts payments to customer accounts.
• Records pertinent data on collection efforts and customer financial status in database.
• Performs administrative and clerical functions as needed such as recording address changes and purging inactive records.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software
• Basic understanding of local, state, and federal debt collection laws.
• Basic understanding of principles and processes of customer service.
• Ability to perform customer needs assessments and to consistently meet service quality standards.
• Excellent time management skills.
• Ability to identify issues and creatively solve problems.
• Ability to learn and use relevant machinery and technology.

Education and Experience:

• Associates degree in Business or related field required.
• Three years of experience in credit and collections work required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.