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SHRM board member David Windley discusses how unconscious bias can derail workplace diversity efforts.
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Part of communicating more effectively with a diverse audience is beginning to understand our own biases and how our experiences and values shape the lens through which we view our world. We cannot assume that others share our view of the world. This misassumption creates a disconnect between us and our audience, and it can sometimes be seen as ethnocentric. We need to study our audiences and inspect our words and gestures carefully to ensure nothing in our presentation suggests that we assume our way is superior to how another culture might operate.
Below are some tips to follow when communicating with diverse audiences:
From Patricia M. Buhler and Joel D. Worden, Up, Down, and Sideways: High-Impact Verbal Communication for HR Professionals (SHRM, 2013).
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