Not a Member? Get access to HR news and resources that you can trust.
Here is how HR can help prevent the missteps that could cost your company big in court.
Is your employee handbook ready for the changing world of work? With SHRM’s Employee Handbook Builder get peace of mind that your handbook is up-to-date.
60+ new SHRM Seminar dates in 10 U.S. cities and virtually.
Expand your influence and learn how to become an effective leader -- Join us in Phoenix, AZ, October 2-4, 2017.
HR is still among the most outsourced functions within an organization. But one solution does not fit all. And so HR managers need to be cautious in relying solely on outsourcing for productivity improvements, according to benchmarking firm Best Practices LLC in its research study Achieving HR Administration Excellence--Shared Services, Outsourcing and Cost Reduction.
Data in the report was compiled from surveys and interviews with HR executives at larger companies, including Agilent Technologies, Boeing, Coca-Cola, Convergys, Dell, General Electric, Motorola, Raytheon, Sprint and many more.
Among other key findings:
As companies grow and change, functional managers should continually ask themselves the fundamental question: What business do I want to be in? Any task or process that is not core to a functional area's self-proclaimed identity or mission is a strong candidate for outsourcing, according to the report.
However, outsourcing efforts by large companies commonly encounter resistance from operational areas that control core HR data systems and processes, the study indicates.
Another finding: Technology still plays a critical role in determining outsourcing possibilities. Companies in the technology manufacturing and services sectors are pioneering the expansion of outsourcing to new HR processes, such as personnel essential files management, large-scale data update, escalated customer service, and data audits.
In particular, the cost burden of leave of absence benefits and policies can be mitigated through a combination of techniques including outsourcing and automation, the study found.
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Your session has expired. Please log in again before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
HR Education in a City Near You
SHRM’s HR Vendor Directory contains over 3,200 companies