Job Summary:

The Application Services Manager will manage, direct, and support deployment, maintenance, and other services related to the software applications used within the organization.

Supervisory Responsibilities:

• Oversees the schedules and projects assigned to application services members.
• Hires and trains members of the application services team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Directs, oversees, and assists with the selection, implementation, and installation of software applications used by the organization.
• Provides guidance and consultation on applications and related services to other departments, which may include reviewing system documentation, feasibility, design, testing, and implementation.
• Coordinates the resources needed to meet client and/or business objectives related to software applications.
• Assesses hardware/software systems, applications, and processes to facilitate a larger information systems (IS) strategy.
• Develops and authenticates IS business continuity plans.
• Develops and adheres to departmental budget.
• Ensures compliance with applicable company, state, and federal laws, statutes, and regulations, as appropriate.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Mastery of Microsoft Office Suite or related software.
• Mastery of [insert specific software used in organization].
• Ability to solve technical and operational problems.
• Working knowledge of communication technology.
• Thorough understanding of internet/intranet, including experience with specific network environments and protocols in use at the organization.
• Ability to produce and maintain necessary documentation.
• Excellent customer service and project management skills.

Education and Experience:

• Bachelors degree in IS, Engineering, Computing, or related field required; Masters degree preferred.
• Substantial experience in IS, with successful experience managing major, complex applications development projects.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.