Managing interpersonal conflict is no longer an occasional disruption—it’s a daily reality for HR professionals. According to research, managers spend 13% of their time mending relationships due to incivility.
With workplace tensions rising, whether through cultural divides, microaggressions, or team misalignments, HR leaders are increasingly expected to step in, de-escalate, and keep teams engaged. But the truth is, most managers aren't trained to navigate these complex, high-stakes moments. And this leads to silence, avoidance, or missteps that slowly erode trust and morale.
In this timely and tactical session, Jenn Graham, Founder and CEO of Inclusivv, will equip HR professionals with the real-time tools needed to reduce microaggressions, navigate everyday tension, and build trust across differences.
You’ll walk away with practical strategies to help your managers handle conflict on the spot, support employees in speaking up without blame, and model a culture of everyday civility, especially under pressure.
- Recognize the root causes of workplace conflict—before they lead to turnover
- Understand what civility really means in a modern, diverse workplace
- Learn how microaggressions show up in real-time—and how to respond without shaming
- Gain tools for training managers in active listening, nonviolent communication, and real-time conflict resolution
- Apply the GRACE model to manage difficult conversations with empathy and strength
- Use “Calling In” and “Calling On” techniques to reduce defensiveness and engage curiosity
- Build a scalable culture of respect where people feel seen, heard, and valued
Meet the Presenter
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Jenn Graham
Is the Founder and CEO of Inclusivv, bringing diverse voices together for impactful conversations. As a designer, community organizer, and entrepreneur, she has built Inclusivv into the "go-to" resource with a library of over 50 topics and a global action platform. Jenn’s leadership earned Inclusivv a finalist spot in the 2022 SHRMLabs Better Workplaces Challenge Cup. Her TED talk on finding common ground highlights how conversation can bridge differences. Recognized as a “2020 World-Changing Woman in Conscious Business” and the Atlanta Business Chronicle's “Small Business Person of the Year – Rising Star” in 2019, Jenn drives social change through meaningful dialogue.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.