Michelle Marrow has been with SHRM since 2019 as the Manager of HR Knowledge Center Operations. She brings over 30 years of Operations Management experience across various industries, including Government, Non-profit, Telecommunications, and Multi-family. Michelle has a diverse background in call center operations, finance/collections, and customer service management. In her previous roles, she has skillfully balanced workplace objectives with productive relationships, inspiring strategic and insightful suggestions that have been crucial for customer retention and revenue growth. She consistently strives for positive outcomes through her team building and project management skills. Michelle excels in optimizing performance and motivating her colleagues. She studied Business Management and Accounting at the University of the District of Columbia.
