Job Summary:

The Network Support Technician will troubleshoot and maintain the organizations network systems.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Maintains network systems, installing new hardware and modifying existing hardware, and related network software and applications.
• Installs and maintains peripheral devices including printers, hubs, routers, and other equipment.
• Communicates with end users to understand and troubleshoot problems.
• Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
• Maintains email and intranet services, adding and removing users and accounts.
• Collaborates with network administrator to review and analyze hardware and software needs; recommends changes.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Basic understanding of existing network programs and capabilities.
• Excellent workstation and network troubleshooting skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associates degree in Computer Science or equivalent experience required.
• At least three years of experience in network maintenance and user technical support preferred.
• A+, Network+, and/or similar certifications highly preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• May be required to work on-call or long hours in case of network malfunction.