Job Summary:

The Vice President will plan, direct, coordinate, and oversee daily operations, workflow, and other activities in the credit union, advancing the customer service and financial objectives of the organization through strategic programs and policies.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains management-level staff.
• Oversees the daily scheduling and workflow of the bank.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with bank policy.

Duties/Responsibilities:

• Plans, recommends, develops, and implements policies and programs to advance the objectives and decisions of the president and board of directors.
• Leads and coordinates major activities, programs, and projects of the credit union staff.
• Ensures that appropriate safeguard measures are implemented for all funds, physical assets, and other property; leads appropriate corrective responses to security concerns and emergency situations.
• Plans, organizes, and directs membership promotions and education programs in conjunction with the marketing director; evaluates membership promotions and makes recommendations to fulfill membership goals.
• Conducts, requests, or facilitates surveys and other data collection to measure customer satisfaction and other quality and performance metrics.
• Develops and maintains personal relationships with credit union members to the greatest degree possible; manages member complaints, providing special attention in unique and high-value cases.
• Establishes and administers the credit unions budget.
• Facilitates and assists with internal or external audits.
• Ensures compliance with laws, regulations, standards, and best practices including completion and maintenance of documentation and records.
• Develops and maintains relationships with other associations and government or service organizations in the best interests of the credit union.
• Maintains knowledge of emerging technologies and trends in banking.
• Performs other duties as requested by the bank president.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Ability to organize and analyze financial information and to accurately perform complex financial calculations.
• Thorough and detailed understanding of credit union policies and procedures.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelors degree in Business or related field required; advanced work at the masters level in banking is preferred.
• Seven to ten years of experience in a credit union or comparable financial institution required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.