This Month Only! >> $20 off and a FREE SHRM tote with your membership and code TOTE2018!
Sign up for free email newsletters and get more SHRM content delivered to your inbox.
Is your employee handbook keeping up with the changing world of work? With SHRM's Employee Handbook Builder get peace of mind that your handbook is up-to-date.
Build competencies, establish credibility and advance your career—while earning PDCs—at SHRM Seminars in 12 cities across the U.S. this spring.
#SHRM18 will expand your perspective – on your organization, on your career, and on the way you approach HR. Join us in Chicago June 17-20, 2018
Many of us are guilty of them, but we can change, conference speaker says
Members may download one copy of our sample forms and templates for your personal use within your organization. Please note that all such forms and policies should be reviewed by your legal counsel for compliance with applicable law, and should be modified to suit your organization’s culture, industry, and practices. Neither members nor non-members may reproduce such samples in any other way (e.g., to republish in a book or use for a commercial purpose) without SHRM’s permission. To request permission for specific items, click on the “reuse permissions” button on the page where you find the item.
Your CEO says he wants a job description for a new HR manager on his desk "ASAP."
So what does "ASAP" mean? Does it mean after you finish the other three projects you're working on? Does it mean you drop those projects and make this new one a priority? Does it mean tomorrow? By week's end?
Those are the questions you should be asking your CEO, yet too many workers fail to demand specifics about vague instructions like these—which can lead to miscommunication that can cost a company in the ballpark of $5,200 per employee, per year, said Skip Weisman, who spoke at the Society for Human Resource Management's Talent Management Conference & Exposition.
Weisman, president of communication consultancy Weisman Success Resources, Inc. in Poughkeepsie, N.Y., outlined what he called the seven deadliest communication sins that "everyone is making every day that are causing most … challenges" in the workplace.
"I would venture to say that there is not anything—success, failure, challenge, frustration—that is not directly related to communication," he added.
[SHRM members-only platform: SHRM Connect]
Weisman is a former professional baseball executive who served as CEO of five baseball franchises over a two-decade career, starting at age 26.
It was during those years in baseball, Weisman said, that he made some of the communication mistakes he speaks about today. The biggest mistake, he said, was failing to address the hostility between his wife, who was director of business operations, and a work colleague of hers. Both left the franchise after one especially heated altercation, and 18 months later, he and his wife divorced.
Communication, Weisman said, invariably leads to three outcomes: building a relationship and trust; slowly eroding a relationship and trust; or instantly destroying a relationship and trust. In fact, he asserted, every single time one person communicates with another, there's a 67 percent risk of damaging that relationship, which he called "pretty frightening."
Here are the Weisman's seven deadliest communication sins:
Was this article useful? SHRM offers thousands of tools, templates and other exclusive member benefits, including compliance updates, sample policies, HR expert advice, education discounts, a growing online member community and much more. Join/Renew Now and let SHRM help you work smarter.
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Please sign in as a SHRM member before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
SHRM Annual Conference & Exposition
SHRM’s HR Vendor Directory contains over 10,000 companies