For anyone starting a new job, creating a sense of connection, culture, and belonging from day one can transform what was once a routine orientation into a powerful, lasting experience. Two leaders at Vanderbilt University — Joanna Echols, senior director of operational optimization, and Chance Ryon, operations services and solutions manager — share their bold reinvention of the institution’s onboarding program. They discuss how to balance technology with a personal touch, pinpoint the moments that matter most for new hires, and build an inclusive experience that makes every employee feel welcome, prepared, and ready to contribute from the start.
Episode Guest
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Joanna Echols
Joanna Echols is the Senior Director of Operational Optimization within the People, Culture, and Belonging Division at Vanderbilt University. With over 15 years of experience in Human Resources and Operations, Joanna is known for leading with purpose, driving continuous improvement, and helping teams thrive.
In her current role, Joanna oversees the operational strategy for the division, with a focus on optimizing programs that support university staff, streamline internal processes, and enhance staff communications. She has been recognized for her work in transforming onboarding and orientation into a best-in-class experience and for championing efficiency across HR functions.
Beyond the office, Joanna is a certified mediator and enjoys using her skills to give back to the community. She also loves baking, reading, and spending quality time with her family.
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Chance Ryon
Chance Ryon builds people-powered systems that elevate organizational culture, talent strategy, and employee experience. With more than a decade of experience across higher education and purpose-driven sectors, Chance has led initiatives that reshape how organizations onboard, engage, and develop their people. In his current role at Vanderbilt University, he guides efforts that fuse operational strategy with human-centered design—driving large-scale change in onboarding, recognition, and leadership development.
With deep roots in higher education and a passion for people-first operations, Chance leads programs at the intersection of talent development, organizational culture, and strategic planning. Known for his ability to bridge strategy with empathy, he brings clarity and intention to every project—whether facilitating team development, leading cross-functional operations, or designing initiatives that strengthen organizational culture.
A Gallup-Certified CliftonStrengths Coach and nationally recognized facilitator, Chance has delivered workshops for academic institutions, nonprofit partners, and corporate teams. His programs consistently translate values into action and create cultures rooted in belonging, clarity, and growth. He’s committed to helping people and organizations thrive from the inside out.
Chance’s work is rooted in the idea that belonging, connection, and growth aren’t perks—they’re the foundation of meaningful work. Based in Nashville, Chance is a curious cook, occasional yogi, and unapologetic fan of reality television.
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