Job Summary:

The Auto Insurance Claims Clerk will assist policyholders in filing claims following an accident or other incident that caused damage to motor vehicles, persons, or property.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Receives reports of claims damage via telephone or other acceptable communications methods.
• Processes written claims, contacting policyholders to gather additional information as needed.
• When an accident has occurred, acquires a copy of the police report and gathers facts concerning the accident, any injuries, or property damage.
• Explains the claims management process to policyholders.
• Determines the location of the vehicle and assigns the claim to a claims examiner.
• Receives vehicle examination reports from claims examiners and processes reports for further action that may include claim payment, litigation, or subrogation.
• Updates policyholders claim history by entering required information related to the claim.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite or similar software.
• Excellent organizational skills and attention to detail.

Education and Experience:

• High school diploma or equivalent required.
• Training in office skills desired.
• One year of clerical experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.