Job Summary:

The Collection Clerk assists the Financial Coordinator in collections. The Clerk also assists in perpetual Medicare cost reporting.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Establishes contact with pre-op patients. Interviews and obtains essential information from the patient. Establishes payment arrangement prior to surgery, and sends monthly statements to patients, stating the balance due.
• Evaluates unpaid accounts. Works with collection-agency and small-claims court action accounts. Collects delinquent accounts, establishes payment arrangements with patients, and follows up to ensure that delinquent accounts are being paid. Represents the hospital in court cases dealing with outstanding patient account bills.
• Establishes payroll deductions for hospital employees for outstanding patient accounts.
• Initiates payment claims against estates. Checks deaths monthly to see if a patient has an unpaid balance. Keeps informed on estate sales and administrator notices by checking local newspapers. Keeps records current with a patient's estate and the Clerk of the Court.
• Maintains perpetual system on Medicare bad-debt accounts to assist in preparing the year-end cost report.
• Handles bankruptcy accounts. Collects accounts written off to bad debt and files a copy with the bankruptcy office. Handles all purge-off accounts and reports them to collection agencies.
• Assists with office work in the department as directed by the Financial Coordinator.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Some college or technical school training required.
• At least four (4) years of work experience in collection.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.