Director, HR Service Center

Job Summary:

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations. 
• Handles discipline and termination of employees in accordance with company policy.

 Duties/Responsibilities:

• Provides vision, leadership, planning, project coordination and management for the development of a cost-effective department while concurrently facilitating efficient operations to meet current and future business needs within the organization.
• Ensures continuity and successful delivery of functional services to users throughout the organization.
• Analyzes and directs all function-related activities within the scope of the HRIS.
• Fosters and maintains positive relationships with HR constituents and customer base; serves as an interface between internal/external customers and functional team members to ensure effective definition of and delivery of HRIS/payroll applications.
• Provides overall prioritization of work assignments and management of functional team resources and their activities.
• Promotes proactive approaches using the company's HRIS to solve business needs/problems, while also enhancing the understanding and acceptance of the HRIS capabilities.
• Negotiates priorities and support requirements with the IT department for functional staff at the field locations and others as appropriate based on business and software/hardware needs.
• Builds and maintains a strong functional team through effective recruiting, training, coaching, team building and succession planning.
• Establishes procedures to ensure all internal customers are assisted appropriately and in a timely manner.
• Participates in the preparation of staff development plans for each functional associate. Assesses the skills and skill levels necessary to achieve work objectives.
• Maintains awareness of vendor plans and the potential impact of those plans on current and future functionality.
  
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Thorough understanding of human resource principles, practices, and procedures.
• Experienced in service center related technologies.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• A minimum of 10 years of human resource, HRIS or related experience with three to five years' supervisory experience.
• A bachelor's degree in business administration or human resources, or equivalent experience preferred.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
  

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.