Job Summary:

The Gaming Supervisor will oversee gaming operations, employees, and patrons to ensure games are conducted fairly and in compliance with applicable rules and standards.

Supervisory Responsibilities:

• Oversees staff in an assigned area, ensuring games are conducted fairly and according to applicable rules.
• Ensures proper staffing of assigned stations and games.
• Assists in hiring and training of staff to work in assigned areas.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Circulates throughout assigned area to observe operations, ensures that house, tribal, state, and federal rules and regulations are followed, and monitors gamblers behavior for signs of cheating.
• Greets clientele in a friendly and courteous manner.
• Ensures that employees continuously provide courteous and prompt service.
• Explains games and rules to patrons as requested.
• Addresses and resolves complaints and concerns from clientele; as appropriate, reports concerns and incidents to supervisors.
• Alerts security when patrons are suspected of cheating or misbehaving.
• Maintains current knowledge of games in operation at the facility and of possible strategies and tricks for cheating at such games.
• Supervises and approves the distribution of complementary rooms, meals, discounts, and other perks given to players to ensure a quality experience based on client loyalty and duration of play.
• Ensures banks and table limits are correctly set.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Basic understanding of gaming concepts and practices.
• Thorough understanding of games played in assigned area.
• Excellent interpersonal and management skills.
• Ability to act with discretion and trustworthiness.
• Ability to speak with tact and professionalism, even in tense situations.

Education and Experience:

• High school diploma or equivalent required.
• At least two years of experience in casino or gaming industry required.

Physical Requirements:

• Must be able to lift up to 15 pounds at times.