Job Summary:

The Secretary II will perform intermediate level clerical and administrative tasks to manage the office in a smooth and professional manner.

Supervisory Responsibilities:

• May train and oversees the work of lower-level clerks and temporary help.

Duties/Responsibilities:

• Performs a broad variety of intermediate level clerical and administrative tasks as directed and required for the support of the office or individual.
• Prepares office documents and memoranda, which may include higher-level technical, statistical, and narrative reports; distributes copies of documents as directed.
• Prepares formal business communication, recurring reports, and similar correspondence; acquires signatures as necessary.
• Schedules and coordinates meetings and conferences for assigned staff; takes notes, minutes, or other documentation as directed.
• Maintains the calendar for the assigned department or individual.
• Maintains and organizes files and records.
• Greets and welcomes visitors; answers and directs phone calls.
• May collect fees and payments; provides receipts and other records for monetary transactions.
• May be required to resolve complaints or answer inquiries.
• Collaborates with other departments to complete some office functions.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with the proven ability to meet deadlines.
• Superior understanding of office methods, procedures, and equipment.
• Ability to learn, interpret, and apply policies and procedures.
• Ability to type at least 60 WPM.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required; Associates degree preferred.
• At least one year of experience in general secretarial and/or clerical work required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.