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Job Summary:
The Senior Technical Analyst will provide high-level technical support and systems analysis to identify, prevent, and resolve service interruptions in the organizations networks and systems.
Supervisory Responsibilities:
- May provide training and guidance to junior technical support staff.
Duties/Responsibilities:
- Provides technical expertise, leadership, and project coordination services to support and maintain continuity of the organizations computer systems and networks.
- Monitors systems usage and needs.
- Researches, identifies, and recommends software and applications that will improve the stability of systems and networks.
- Researches, identifies, and recommends new hardware, software, and applications to support future and/or complex management information systems (MIS) needs.
- Recommends and implements policies and practices to maximize resource utilization.
- Takes a lead role in the development, implementation, and maintenance of the data recovery aspects of the organizations disaster recovery plan.
- Maintains knowledge on developments, trends, and best practices in technology and business networks.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with a bility to explain technical issues to technical and nontechnical staff.
- Strong analytical and problem-solving skills.
- Superior understanding of computer and networking hardware and software systems.
- Excellent time management skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or able to quickly learn to use a broad array of networking and systems hardware and software.
Education and Experience:
- Bachelors degree in Computer Science or related field, or equivalent experience, required.
- At least five years of related experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- May be required to be on-call.
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