Job Summary:

The Senior Telecommunications Analyst will improve productivity and minimize costs by coordinating the planning, administration, and implementation of telecommunications services throughout the company.

Supervisory Responsibilities:

• May provide job training and assistance to junior telecommunications analysts, staff, and contractors.

Duties/Responsibilities:

• Collaborates with customer support, sales, and other client-facing teams to assess current and future telecommunication system needs.
• Provides and/or coordinates technical assistance, maintenance, and repairs; resolves operational problems while minimizing system downtime and service interruption.
• Identifies and implements or recommends improvements and enhancements to hardware, software, and service packages.
• Researches and recommends cost-effective upgrades to and replacements for telecommunications hardware systems and software packages.
• Identifies telecommunications cost-control measures and network improvements; implements changes and/or makes recommendations to management.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Thorough understanding of telecommunications services, systems, and networks.
• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to read and comprehend diagrams.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelors degree in related field required.
• At least two years of related experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.