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Job Summary:
The Senior Telecommunications Analyst will improve productivity and minimize costs by coordinating the planning, administration, and implementation of telecommunications services throughout the company.
Supervisory Responsibilities:
- May provide job training and assistance to junior telecommunications analysts, staff, and contractors.
Duties/Responsibilities:
- Collaborates with customer support, sales, and other client-facing teams to assess current and future telecommunication system needs.
- Provides and/or coordinates technical assistance, maintenance, and repairs; resolves operational problems while minimizing system downtime and service interruption.
- Identifies and implements or recommends improvements and enhancements to hardware, software, and service packages.
- Researches and recommends cost-effective upgrades to and replacements for telecommunications hardware systems and software packages.
- Identifies telecommunications cost-control measures and network improvements; implements changes and/or makes recommendations to management.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Thorough understanding of telecommunications services, systems, and networks.
- Excellent analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to read and comprehend diagrams.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Bachelors degree in related field required.
- At least two years of related experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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