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Job Summary:
The Supermarket Manager will plan and lead the daily operations of an assigned supermarket in an ongoing effort to increase store sales and profitability.
Supervisory Responsibilities:
- Oversees the daily workflow of the store. Schedules and assigns staff to ensure efficient operations and optimal customer experience.
- Recruits, hires, and trains staff.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with policy.
Duties/ Responsibilities:
- Develops and implements strategies to improve customer service and experience on an ongoing basis.
- Ensures a consistent, efficient, pleasant customer experience; resolves any customer service issues, complaints, or requests.
- Continually seeks and identifies methods to increase store sales and profitability; makes recommendations and/or implements changes as appropriate.
- Develops metrics, milestones, and goals for employees; ensures goals are met.
- Collaborates with corporate representatives to develop and implement budgets, sales goals, marketing strategies, and promotions.
- Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities.
- Develops and/or implements inventory control and security systems.
- Assesses periodic financial reports, evaluating performance against goals and implementing improvements and changes as required.
- Performs other related duties as required.
Required Skills/Abilities:
- Exceptional customer service and managerial skills.
- Excellent verbal and written communication skills.
- Excellent organizational and time-management skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to understand, create, and implement a budget.
Education and Experience:
- Bachelors degree in Business Administration preferred.
- At least two years of experience in retail administration preferably in supermarket management, with increasing levels of responsibility required.
Physical Requirements:
- Must be able to lift up to 25 pounds at times.
- Must be able to traverse and access all areas of the supermarket.
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