Job Summary:

The Supermarket Manager will plan and lead the daily operations of an assigned supermarket in an ongoing effort to increase store sales and profitability.

Supervisory Responsibilities:

• Oversees the daily workflow of the store. Schedules and assigns staff to ensure efficient operations and optimal customer experience.
• Recruits, hires, and trains staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with policy.

Duties/ Responsibilities:

• Develops and implements strategies to improve customer service and experience on an ongoing basis.
• Ensures a consistent, efficient, pleasant customer experience; resolves any customer service issues, complaints, or requests.
• Continually seeks and identifies methods to increase store sales and profitability; makes recommendations and/or implements changes as appropriate.
• Develops metrics, milestones, and goals for employees; ensures goals are met.
• Collaborates with corporate representatives to develop and implement budgets, sales goals, marketing strategies, and promotions.
• Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities.
• Develops and/or implements inventory control and security systems.
• Assesses periodic financial reports, evaluating performance against goals and implementing improvements and changes as required.
• Performs other related duties as required.

Required Skills/Abilities:

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to understand, create, and implement a budget.

Education and Experience:

• Bachelors degree in Business Administration preferred.
• At least two years of experience in retail administration preferably in supermarket management, with increasing levels of responsibility required.

Physical Requirements:

• Must be able to lift up to 25 pounds at times.
• Must be able to traverse and access all areas of the supermarket.