Job Summary:

The Systems Technical Specialist will provide technical support and assistance to resolve problems with the organizations computer networks and systems.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Provides technical supportidentifying, investigating, and resolving users problems with computer software and hardwarefor problems specific to the organizations computer networks and systems.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates with other staff to research and resolve problems.
• Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to explain technical issues to technical and nontechnical staff and customers.
• Strong analytical and problem-solving skills.
• Superior understanding of computer and networking hardware and software systems.
• Excellent time management skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.

Education and Experience:

• Bachelors degree in Computer Science or related field or equivalent experience required.
• At least four years of related experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.