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Job Summary:
The Systems Technical Specialist will provide technical support and assistance to resolve problems with the organizations computer networks and systems.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Provides technical supportidentifying, investigating, and resolving users problems with computer software and hardwarefor problems specific to the organizations computer networks and systems.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Collaborates with other staff to research and resolve problems.
- Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks.
- Arranges service by software or hardware vendors to repair or replace defective products.
- Maintains knowledge of technology innovations and trends.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to explain technical issues to technical and nontechnical staff and customers.
- Strong analytical and problem-solving skills.
- Superior understanding of computer and networking hardware and software systems.
- Excellent time management skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.
Education and Experience:
- Bachelors degree in Computer Science or related field or equivalent experience required.
- At least four years of related experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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