Purpose
The purpose of this policy is to inform employees of [Company Name]'s policy regarding the monitoring of employees' telephone calls using company resources.
Policy
Members of [Company Name]'s management team, or their designees, may listen in on customer service lines to ensure that employees are being respectful and responsive to customers, or for other legitimate business purposes. Calls may also be monitored for training purposes to critique customer service skills and provide feedback for job performance as needed.
Employees may be monitored at any time during business calls without notification. Each employee's written consent to this policy will be obtained prior to his or her commencing employment with [Company Name], and a signed copy of this policy will be placed in the employee's file.
[Company Name] customers will also be notified of possible monitoring. If a personal call is identified at any time during the telephone monitoring process, the monitoring will be immediately suspended. However, a continuous excessive level of nonbusiness-related phone calls by an employee will provide a basis for possible disciplinary action
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