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Why you should check your tone before pressing ‘send’
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A new study reveals that although technology has expanded the ways in which we communicate, it has also created opportunities for miscommunication.
And these miscommunications may contribute to a decline in employee engagement.
Seattle-based training company Fierce Conversations and Omaha, Neb.-based employee feedback software company Quantum Workplace surveyed 1,300 people nationwide on how they communicate in the workplace.
When asked which methods of communication are more susceptible to miscommunication:
"Using technology when communicating can offer convenience and save time, but it's important to consider the nature of the communication that needs to take place and whether technology will be an effective channel," the study stated. How to use technology and knowing when to use it are key skills employees must learn to limit miscommunication.
Practice 'Digital Wisdom'
The study's authors offer the following tips for using technology to help, rather than hinder, communication.
Use technology if your intention is to:
Don't use technology if your intention is to:
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