Workplace civility is built in everyday interactions, including meetings, feedback conversations, email tone, and how teams navigate disagreement. In this session, Jenn Graham, Founder and CEO of Inclusivv, focuses on the practical tools leaders and HR teams need to strengthen communication and reduce unnecessary friction.
Designed for HR professionals who support managers and respond to workplace conflict, this webinar offers actionable frameworks for shifting from reactivity to curiosity, balancing accountability with empathy, and navigating tense moments with clarity and respect.
Participants will be able to:
- Identify everyday behaviors that strengthen or erode workplace trust
- Strengthen feedback practices while maintaining accountability and psychological safety
- Recognize patterns of healthy versus unhealthy conflict
- Apply tools to de-escalate tense conversations and prevent escalation
- Support managers in addressing issues earlier and more effectively
Meet the Presenter
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Jenn Graham
Jenn Graham is the Founder of Inclusivv, a Public Knowledge Company, a culture transformation company helping leaders build workplaces rooted in trust, belonging, and respect. For decades, Jenn has worked at the intersection of leadership, culture, and dialogue, helping organizations harness the power of structured conversations to bridge divides, foster psychological safety, and strengthen team resilience. She has trained thousands of leaders and employees to navigate moments of tension and difference with confidence—transforming them into opportunities for connection, understanding, and growth. In 2022, Inclusivv was a finalist in the SHRM Better Workplaces Challenge Cup, a global competition spotlighting innovative solutions for building better workplaces and a better world. Since then, Inclusivv has become a trusted partner of SHRM, providing thought leadership and civility training that supports more than 340,000 HR professionals worldwide in creating healthier, more human-centered workplaces.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.