Organizations everywhere are under pressure to deliver more with fewer resources. This puts pressure on the entire business, but what if the answer wasn’t more tech, more processes and greater complexity?
Join our webinar with Don Kieffer and learn from his 50-year career as an operational strategy and improvement executive and adviser for organizations from startups and nonprofits to enterprise-level businesses like Harley-Davidson, Fannie Mae and University Hospitals of Cleveland.
Kieffer challenges common assumptions about workflow and productivity and demonstrates how successful organizations improve results by creating better flow, setting clearer priorities and making work visible.
You’ll also discover practical approaches to workforce engagement and employee engagement strategies that help teams stay focused, reduce overload and improve execution. If you’re exploring AI, automation or operational improvement initiatives, join us to learn three powerful insights that can help unlock the next era of organizational success.
Meet the Presenters
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Don Kieffer
Don Kieffer’s 40-year career in operations spans from front line work to executive roles, including 15 years at Harley-Davidson where he was VP of Operational Excellence. Since 2007, he has been advising executive teams around the globe in operational strategy and improvement. His clients range from large organizations, including Fannie Mae and Standard Chartered Bank, to biotech startups and nonprofits.
Don was instrumental in transforming the production and technical development areas of the Broad Institute in Cambridge, MA. It is now the industry leader in genomic sequencing and research.
He is a Senior Lecturer at MIT’s Sloan School of Management and AVT Business School in Copenhagen. He founded ShiftGear Work Design and co-authored There’s Got to Be a Better Way; How to Deliver Results and Get Rid of the Stuff That Gets in the Way of Real Work, published in August 2025.
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Trinity Thomas
As the lead of webinar and podcast strategy at Paycom, Trinity Thomas, SHRM-CP, drives the development and execution of high-impact content programs that engage HR professionals and business leaders. In her role as a workforce marketing partner, she creates and delivers content across a wide range of human capital management topics, with a focus on compliance, technology innovation, and operational excellence. Thomas is passionate about elevating organizations’ people operations and highlighting the value of employee-driven HR technology through data-driven storytelling and scalable content experiences.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.