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Today's organization operates in a world of 24/7 connectivity, social media and streaming video, where any message can travel farther and faster than ever before—and quickly trend online. Likewise, millions of employees are increasingly being asked to integrate mobile devices and Internet-based apps into their daily routines. But what rules of modern etiquette should be observed when using high-tech tools to conduct business or social networks to communicate? Until now, answers have been hard to come by. Happily, Netiquette Essentials: New Rules for Minding Your Manners in a Digital World (Amazon Digital Services LLC, 2017), my new book with co-author Damon Brown, offers simple training tips and suggestions to help employees enjoy more-positive high-tech interactions—and put their best foot forward online.
Among the topics the book covers:
Establishing a Social Media Policy
Expressing Your Brand's Online Personality
Determining Tone of Voice and Attitude
Using Phones and Mobile Devices for Business Purposes
Using Devices During Meetings
With proper training and guidance, every employee can practice online manners that reflect positively on them and your organization.
Scott Steinberg is an award-winning speaker and the best-selling author of Netiquette Essentials: New Rules for Minding Your Manners in a Digital World, Make Change Work for You: 10 Ways to Future-Proof Yourself, Fearlessly Innovate, and Succeed Despite Uncertainty and Millennial Marketing: Bridging the Generation Gap. His website is www.AKeynoteSpeaker.com.
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