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HR professionals share their advice for minimizing worker stress and boosting retention.
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When sick employees show up for work, known as “presenteeism,” there is a significant and costly impact on an organization, not only in terms of risking the spread of disease but also in terms of diminished productivity, quality and attention to safety. Overall, the survey found that 38 percent of employers report presenteeism being a problem in their organizations.
“The bottom line for most organizations is that it’s in everyone’s best interest for sick workers to simply stay away,” says CCH Employment Law Analyst Brett Gorovsky. “Employers need to discourage both the ‘hero employee’—and, even more so, the ‘hero boss’—who show up for work sick, ready to muddle their way through the day,” he adds. “Employees are in tune with the differences between what management says and what it means, and when they see their supervisors coming in sick, they’re convinced that’s what’s expected of them also.”
According to the CCH survey, the most common approaches employers take to reduce presenteeism are to:
“Employers need to be cautious about encouraging employees to work, even from home, while they’re ill,” Gorovsky notes. “But there can be instances where allowing telecommuting as an option can keep a sick worker, perhaps someone with a sprained ankle, in the loop without requiring them the additional strain of coming into the office.”
Rising Temperatures vs. WorkloadsThe most common reasons employees gave for coming to work sick were:
Too much work/impending deadlines
65% of respondents
No one available to cover workload
Don't want to use vacation time
Want to save sick time for later in the year
Fear of discipline if they stay home
Source:2007 CCH Unscheduled Absence Survey
Steps To Take
“If you have too much work to do, there is no one to cover for you, and you fear you’re going to be disciplined, you have some very strong incentives to show up for work no matter how sick you are,” says Gorovsky. “As a result, employers have to examine their absence control and workplace policies to make certain they are not causing unintended consequences.”
Among the policies and programs he recommends to curb presenteeism are:
Review disciplinary policies. An organization that disciplines an employee for taking an extra day of sick time, for example a sixth day when only five are allowed, needs to be aware of the consequences of this action—namely, sick employees will be at work and might be spreading germs as well as exposing the organization to additional risks. According to the survey, 89 percent of organizations use disciplinary action to control absences.
Offer paid sick leave/paid leave banks. Providing paid time is an effective way for employers to help manage presenteeism, and 69 percent of employers reported having paid sick leave or paid time off in place as preventive measures to help control presenteeism.
Implement carry-over policies. Because not every flu season is as severe as the next and employees often have good and bad years when it comes to their health, employers that allow employees to carry over some or all of their unused sick days might allow employees a better way to manage the time they need to recoup. Only 42 percent of organizations surveyed, however, allow employees to carry over sick time from one year to the next.
Provide wellness and flu shot programs. Taking a proactive approach to helping employees manage their health, in terms of maintaining a healthy lifestyle and taking preventative measures that reduce illness, also reduces the risk of presenteeism. According to the survey, 60 percent of employers offer wellness programs, and 66 percent offer flu shot programs.
“With the costs of health care continuing to rise and presenteeism adding to that cost, employers are recognizing that keeping workers healthy is the most cost-effective approach they can follow,” he says. “Wellness and flu shot programs are now among the top three work/life programs organizations offer, topped only by employee assistance programs.”
Pandemic Plans Slow to Spread
Presenteeism becomes an even more serious issue when considering the possibility of a pandemic. Only 27 percent of companies report they have a plan in place in the event that a large percentage of employees become ill.
“In a global economy, where workers are traveling across the world and easily capable of spreading a potential illness, more organizations are starting to realize the very real [potential impact] a pandemic has on their business,” says Gorovsky. “Just as it’s become standard business practice for organizations to ensure their key providers have business continuity and disaster recovery plans, having a pandemic plan is fast becoming an expectation.”
Organizations that build pandemic plans might also help address their everyday presenteeism issues. “As part of developing a pandemic plan, organizations need to thoroughly examine all their practices and procedures related to employee attendance and illness and take steps to formalize approaches to identify patterns of illness and the employer’s response,” says Gorovsky. “Many organizations that take these steps will then roll them out as part of their overall HR practices, making sure they’re adequately addressing employee illness, whether it’s just a mildly severe flu season or a serious pandemic.”
Stephen Milleris manager of SHRM Online's Compensation & Benefits Focus Area.
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