Get access to the exclusive HR Resources you need to succeed in 2018!
Training, policies and tools to help HR prevent and respond to harassment claims.
Is your employee handbook keeping up with the changing world of work? With SHRM's Employee Handbook Builder get peace of mind that your handbook is up-to-date.
Develop your HR competencies and knowledge in-person in 12 U.S. cities or virtually.
#SHRM18 will expand your perspective – on your organization, on your career, and on the way you approach HR. Join us in Chicago June 17-20, 2018
Why you should check your tone before pressing ‘send’
A new study reveals that although technology has expanded the ways in which we communicate, it has also created opportunities for miscommunication.
And these miscommunications may contribute to a decline in employee engagement.
Seattle-based training company Fierce Conversations and Omaha, Neb.-based employee feedback software company Quantum Workplace surveyed 1,300 people nationwide on how they communicate in the workplace.
When asked which methods of communication are more susceptible to miscommunication:
"Using technology when communicating can offer convenience and save time, but it's important to consider the nature of the communication that needs to take place and whether technology will be an effective channel," the study stated. How to use technology and knowing when to use it are key skills employees must learn to limit miscommunication.
Practice 'Digital Wisdom'
The study's authors offer the following tips for using technology to help, rather than hinder, communication.
Use technology if your intention is to:
Don't use technology if your intention is to:
Was this article useful? SHRM offers thousands of tools, templates and other exclusive member benefits, including compliance updates, sample policies, HR expert advice, education discounts, a growing online member community and much more. Join/Renew Now and let SHRM help you work smarter.
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Your session has expired. Please log in again before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
CA Resources at Your Fingertips
SHRM’s HR Vendor Directory contains over 3,200 companies