Ask HR: Should You Quit if Your New Job Isn't What You Expected?

​SHRM President and Chief Executive Officer Johnny C. Taylor, Jr., SHRM-SCP, is answering HR questions as part of a series for USA Today. 

Do you have an HR or work-related question you'd like him to answer? Submit it here.

I took a new position originally billed as occasionally requiring me to work more than the prescribed hours. Now that I've been in the role for three months, I find this job highly stressful, and it requires long hours. Should I just outright quit? What are my options here? —Eric

Johnny C. Taylor, Jr.: It's not uncommon for job expectations to evolve or for initial descriptions to differ from reality. Before you make any hasty decisions like quitting, I'd recommend pausing to thoroughly consider your options and explore potential solutions to alleviate your stress and manage a healthier work/life integration.

I'd begin by taking a step back to reflect on your career goals and priorities. Consider what's most important to you in a job: work/life flexibility, career growth or a specific role. This will help you pinpoint which of your workplace preferences are not being met and how important it is to you that they are.

With those preferences in mind, schedule a meeting with your supervisor or manager to discuss your workload and stress levels. Be open and honest about your concerns and how the job has evolved beyond your initial expectations. They may not be aware of the impact it's having on you.

During the discussion with your supervisor, propose potential solutions. This could include delegating tasks, adjusting deadlines or re-evaluating your job description to align it better with your abilities and expectations. Be prepared to compromise and work together to find a mutually beneficial solution.

If your stress affects your mental and physical health, consider contacting your HR department or an employee assistance program for support and resources to manage stress.

Another option is to investigate whether other positions within the company might be a better fit for you. Sometimes, transferring to a different department or team can provide a fresh start without the need to fully uproot yourself from the company.

If your concerns are not addressed and you feel the job is detrimental to your well-being, start exploring external job opportunities. Update your resume and start networking to expand your options.

If you decide quitting is the best option, do so strategically. Ensure you have another job offer or a financial safety net in place before resigning, as it may take time to secure a new position.

Most jobs have periods of heightened stress and demand. However, your well-being is paramount; no job should compromise your long-term health and happiness. It is essential you make informed decisions based on your unique circumstances and career goals. Consulting with a career counselor or mentor can also provide valuable insights during this process.

Ultimately, you must make the best decision for you. The key is to identify your priorities and explore your options so you can make an informed choice about your career path. And then, whether you stay or leave, you can do so with confidence.

Two months ago, I injured my hip at work and applied for workers' compensation. Though their doctor prescribed a specific type of therapy, my employer's insurance company has yet to authorize treatment. Is there anything I can do to get a response to my workers' compensation claim? —Jamie

Johnny C. Taylor, Jr.: Seeking and getting medical treatment can be cumbersome enough when it's just you, a medical provider and an insurer. A workers' compensation claim adds your employer and a claims case manager to that equation. This process can get hung up at any point, delaying the necessary medical treatment and benefits you are entitled to under workers' compensation laws.

While you can't control what the other contributors do, there are steps you can take to help the process move more smoothly:

• Having a clear paper trail can be crucial if a dispute arises. Be sure to keep a detailed record of all communications related to your injury and workers' compensation claim. This includes emails, letters, phone calls and any documentation you receive or send.
• If you haven't already, reach out to your employer or HR department to inform them of the delay in authorizing your treatment. They can advocate on your behalf with the insurance company.
• Each state has its own regulations regarding the claims process and the rights of injured workers, so you should familiarize yourself with your state's workers' compensation laws. Understanding your rights can empower you during this process.
• If you haven't already done so, consider consulting with an attorney who specializes in workers' compensation cases. They can provide guidance on your specific situation, ensure you meet deadlines and advocate for your rights.
• If the insurance company is delaying treatment based on their doctor's assessment, you may have the right to seek a second medical opinion. Consult with your attorney about this option and the process for obtaining a second opinion in your state.
• If the insurance company further delays or denies your claim, you can file a formal workers' compensation claim with your state's workers' compensation agency. They will investigate the matter and decide your case based on the evidence presented.
• Continue following up with your employer and the insurance company while maintaining a respectful and professional demeanor. While frustrating, remember the workers' compensation process can take time.
• Mediation or other alternative dispute resolution methods may sometimes be used to resolve workers' compensation disputes more quickly and efficiently. Discuss this option with your attorney.

I'll add this: Workers' compensation laws are in place to protect injured workers and ensure they receive appropriate medical care and benefits. Don't hesitate to advocate for your rights and seek legal guidance if necessary. Your well-being and recovery are of the utmost importance, and you should not endure undue delays in receiving care.

I wish you a speedy recovery.