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ATM Service Representative

Job Summary:

The ATM Service Representative will oversee operation of the banks automated teller machines (ATMs) including installation, maintenance, and removal of machines.

Supervisory Responsibilities:

  • May oversee some maintenance operations and technicians.


  • Coordinates installation, maintenance, and removal of ATM machines.
  • Schedules services from outside vendors and contractors as needed.
  • Alerts affected bank staff and departments of expected downtime and service interruptions.
  • Ensures that instructions and signs are properly located near machines.
  • Provides user training to bank staff to ensure their familiarity with machines and ability to assist customers.
  • Integrates machines acquired from other banks (e.g., through mergers) into the banks ATM system.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Extensive knowledge of automated teller machines and applicable software.
  • Ability to work independently.
  • Excellent problem-solving skills and ability to troubleshoot issues with machines.
  • Excellent organizational skills.
  • Excellent communication and interpersonal skills.

Education and Experience:

  • High school diploma or equivalency required; Associates degree preferred.
  • At least two years of experience in ATM operations required.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to perform the physical aspects of repairing a machine including lifting up to 25 pounds at a time.


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