Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus convallis sem tellus, vitae egestas felis vestibule ut.

Error message details.

Reuse Permissions

Request permission to republish or redistribute SHRM content and materials.

Billing Supervisor

Job Summary:

The Billing Supervisor will lead and manage a team of billing specialists who are responsible for sending invoices to clients and collecting payments.

Supervisory Responsibilities:

  • Interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job.
  • Trains and oversees employees involved in billing functions.
  • Directs assigned tasks and provides assistance as needed.
  • Assists with performance evaluations.


  • Oversees the preparation of statements and bills.
  • Maintains and/or ensures maintenance of client records related to invoicing and bill payment.
  • Reviews work of billing staff to ensure accuracy, resolving inconsistencies as needed.
  • Creates and provides a prioritized list of clients to be invoiced to team members.
  • Locates, or assists in location of, hard-to-reach clients.
  • Drafts and distributes weekly reports of invoicing and billing metrics.
  • Advises staff on proper, legal parameters for collections practices; ensures that all billing actions comply with company, local, state, and federal guidelines.
  • Provides customer support to customers with disputes or inquiries concerning invoices or billing process.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Basic understanding of collection practices and laws.
  • Excellent interpersonal and supervisory skills.
  • Ability to act with discretion, tact, and professionalism in all situations.
  • Ability to maintain records and produce reports.
  • Extreme attention to detail.

Education and Experience:

  • High school diploma or equivalent required; Associates degree highly preferred.
  • At least five years of related experience required.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.


​An organization run by AI is not a futuristic concept. Such technology is already a part of many workplaces and will continue to shape the labor market and HR. Here's how employers and employees can successfully manage generative AI and other AI-powered systems.