Modern IT teams are under pressure to deliver faster, more efficient support while meeting rising employee expectations. The Zendesk IT Service Transformation Playbook reveals how 2,000 global IT leaders are using AI to streamline workflows, improve service quality, and elevate the employee experience.
Discover how forward-thinking organizations like DuPage County and GitHub are achieving measurable results—from reducing resolution times by 95% to cutting errors with unified service platforms. Learn why AI is now mainstream, how experience-driven metrics are reshaping IT, and how Agentic AI is helping teams earn employee trust through smarter, proactive support.
Empower your IT team to move beyond operational efficiency and become a strategic driver of productivity and satisfaction.
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