Civility starts long before conflict shows up in the workplace. It begins with how leaders manage their emotions, reactions, and internal narratives under pressure. In this webinar, Jenn Graham, Founder and CEO of Inclusivv, explores the inner foundations of civility, including emotional presence, self-awareness, self-talk, and the patterns that shape how leaders respond in high-stakes moments.
Designed for HR professionals who support managers and workplace culture, this session provides practical tools to strengthen emotional regulation, reduce reactivity, and help leaders build trust through steadiness and accountability.
Participants will be able to:
- Explain how emotional presence shapes workplace trust and team climate
- Recognize common stress responses that show up as defensiveness, avoidance, or control
- Identify internal narratives and core wounds that fuel workplace tension
- Apply leadership capacities that strengthen civility and resilience
- Use practical regulation tools to support calmer, more effective leadership behavior
Meet the Presenter
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Jenn Graham
Jenn Graham is the Founder and CEO of Inclusivv, a culture transformation company helping leaders build workplaces rooted in trust, belonging, and respect. For decades, Jenn has worked at the intersection of leadership, culture, and dialogue, helping organizations harness the power of structured conversations to bridge divides, foster psychological safety, and strengthen team resilience. She has trained thousands of leaders and employees to navigate moments of tension and difference with confidence—transforming them into opportunities for connection, understanding, and growth. In 2022, Inclusivv was a finalist in the SHRM Better Workplaces Challenge Cup, a global competition spotlighting innovative solutions for building better workplaces and a better world. Since then, Inclusivv has become a trusted partner of SHRM, providing thought leadership and civility training that supports more than 340,000 HR professionals worldwide in creating healthier, more human-centered workplaces.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.