Emotions shape every interaction at work, whether we notice them or not. Deadlines, pressure, competing priorities, and personal stress all create emotional undercurrents that influence how people communicate and collaborate. When those emotions are ignored or dismissed, they can lead to frustration, disconnection, and even incivility.
This research-backed webinar, led by Jenn Graham of Inclusivv, gives HR leaders and managers the tools to navigate emotions with empathy and clarity. You’ll learn how to tune in to what’s really being communicated, avoid the kind of emotional invalidation that damages trust, and apply practical frameworks for having meaningful, caring conversations, even in challenging moments.
Whether you lead a team, coach other leaders, or help shape workplace culture, this session will help you turn everyday interactions into opportunities for connection and growth.
Through real-life examples, reflection exercises, and tools you can use right away, you’ll build the confidence to stay grounded under pressure, show empathy even in disagreement, and help create teams that are strong, supported, and resilient.
Learning Objectives:
- Recognize how unacknowledged emotions affect communication and teamwork
- Understand the role of empathy in building psychological safety and resilience
- Explore the link between emotions and unmet needs, and how to respond with care
- Identify common ways people invalidate emotions, and learn how to avoid those patterns
- Use a five-step framework to give feedback with compassion and clarity
- Practice techniques that build trust, reduce tension, and support a culture of care
Meet the Presenter
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Jenn Graham
Jenn Graham is the Founder and CEO of Inclusivv, bringing diverse voices together for impactful conversations. As a designer, community organizer, and entrepreneur, she has built Inclusivv into the "go-to" resource with a library of over 50 topics and a global action platform. Jenn’s leadership earned Inclusivv a finalist spot in the 2022 SHRMLabs Better Workplaces Challenge Cup. Her TED talk on finding common ground highlights how conversation can bridge differences. Recognized as a “2020 World-Changing Woman in Conscious Business” and the Atlanta Business Chronicle's “Small Business Person of the Year – Rising Star” in 2019, Jenn drives social change through meaningful dialogue.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.