Support through your toughest HR challenges: A network of 285,000 HR professionals.
Shawn Premer shows how doing the right thing for employees leads to positive business results.
Is your employee handbook keeping up with the changing world of work? With SHRM's Employee Handbook Builder get peace of mind that your handbook is up-to-date.
Build competencies, establish credibility and advance your career—while earning PDCs—at SHRM Seminars in 12 cities across the U.S. this spring.
#SHRM18 will expand your perspective – on your organization, on your career, and on the way you approach HR. Join us in Chicago June 17-20, 2018
Members may download one copy of our sample forms and templates for your personal use within your organization. Please note that all such forms and policies should be reviewed by your legal counsel for compliance with applicable law, and should be modified to suit your organization’s culture, industry, and practices. Neither members nor non-members may reproduce such samples in any other way (e.g., to republish in a book or use for a commercial purpose) without SHRM’s permission. To request permission for specific items, click on the “reuse permissions” button on the page where you find the item.
Uber Technologies, the San Francisco-based ride-hailing company, needs to make changes to senior leadership, enhance its board's oversight and adopt internal controls, according to the findings from an independent investigation into claims of sexual harassment, gender bias and retaliation at the company.
The investigation by former U.S. attorney general Eric Holder and Tammy Albarran of Covington & Burling LLP law firm in Washington, D.C., was triggered by a Feb. 19, 2017, blog post by former company engineer Susan Fowler. In it, she alleged that she had been a victim of sexual harassment, gender bias and retaliation at Uber.
In a statement released Tuesday along with the 13-page report, the company noted that the board had ordered an investigation into the issues Fowler raised "as well as diversity and inclusion at Uber more broadly."
The board created a special committee to evaluate:
Holder's probe is separate from the Perkins Coie investigation that resulted in the firing last week of 20 employees, including some senior executives, around allegations of misconduct that ranged from unprofessional behavior to sexual harassment.
His report not only raises serious issues about the company's culture, but it also shines a light on how organizations should respond when rocked by scandal or how to prevent such scandal from happening.
A subcommittee of Uber's board of directors saw Holder's report last week, and during a lengthy meeting on Sunday, the board unanimously agreed to all of the recommendations.
"Implementing these recommendations will improve our culture, promote fairness and accountability, and establish processes and systems to ensure the mistakes of the past will not be repeated," Uber said in a statement posted to its website by Liane Hornsey, the company's chief HR officer. "While change does not happen overnight, we're committed to rebuilding trust with our employees, riders and drivers."
[SHRM members-only policies: Sexual Harassment Policy and Complaint/Investigation Procedure]
The report comes on the heels of a flurry of scandals that have rocked the company this year, including a fine of $20 million imposed by the Federal Trade Commission for misleading drivers about pay and the firing of a top executive who obtained and carried around confidential medical records of a woman who was raped in India by her Uber driver.
Travis Kalanick, CEO and cofounder of Uber, told staff Tuesday that he is taking an indefinite leave of absence. On Friday, he buried his mother, who died in a horrific boating accident. Kalanick is the latest top executive to have stepped aside. Fourteen others have left since the beginning of the year.
Also among the 46 recommendations in the Holder report:
Takeaways for HR
Brian D. Pedrow, attorney with Philadelphia law firm Ballad Spahr LLP, noted that the role of senior leadership in changing workplace culture is at the heart of the report. He leads the firm's diversity and inclusion legal practice.
Many of the recommendations, he noted in an e-mail to SHRM Online, focused on creating, disseminating and implementing change strategies from Uber's board and executive ranks while also elevating the diversity and inclusion role to report to the CEO and chief operating officer.
And the report emphasizes the importance of internal controls around compliance, board access and involvement in overseeing corporate ethics and structure, he added.
Transparency and seeking feedback are two common themes throughout the report, said Kris Duggan, CEO and cofounder of BetterWorks in the San Francisco Bay area. It works with C-suite executives at high-performing companies to help modify their performance review process.
"From using performance reviews to hold the leadership team accountable to creating a continuous performance management process designed to keep managers and employees aligned, the firm's suggestions focus on a 'no secrets' approach to performance management and company culture," Duggan told SHRM Online in an e-mail.
"HR professionals should consider changing their own policies and practices to support open communication between employees and their managers. Feedback should be shared openly and routinely."
The recommendations illustrate how today's workplace is evolving, he noted.
"Although Uber has an impressive growth story and trajectory, its people processes still need work," he said. "Developing and supporting workplace culture should remain top of mind for all senior leaders."
Was this article useful? SHRM offers thousands of tools, templates and other exclusive member benefits, including compliance updates, sample policies, HR expert advice, education discounts, a growing online member community and much more. Join/Renew Now and let SHRM help you work smarter.
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Please sign in as a SHRM member before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
Top Trends Impacting Workplace Learning in 2018
SHRM Annual Conference & Exposition
SHRM’s HR Vendor Directory contains over 3,200 companies