Job Summary:

The Parking Garage Shift Supervisor will coordinate and oversee the scheduling and work of shift employees in the parking facility.

Supervisory Responsibilities:

• Provides training and instruction to parking garage attendants.

• Organizes and oversees the work and schedules of parking garage attendants and security staff; ensures their work is completed correctly and in a timely manner.

• Assists garage manager with disciplinary and termination steps.

Duties/Responsibilities:

• Facilitates smooth and efficient operation of the assigned parking garage, lot, or facility.
• Visually inspects all areas of the garage for safety and maintenance concerns.
• Ensures that ticketing machines are loaded and operational.
• Handles cash on hand, tallying, recording, distributing, and balancing cash receipts at the beginning and end of each shift.
• Delegates maintenance and cleaning responsibilities to shift workers; tasks may include cleaning, trash management, snow/ice removal, troubleshooting, and basic repairs of equipment.
• Contacts police, fire, or other emergency personnel when accidents or other emergencies arise.
• Courteously handles customer inquiries, complaints, and problems.
• Prepares daily reports and logs, documenting shift operations and any problems or complaints.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Good verbal and written communication skills.
• Basic math skills, as required to balance cash receipts.
• Excellent interpersonal and customer service skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software to prepare logs and reports.

Education and Experience:

• High school diploma or equivalent required.
• Prior experience preferred.

Physical Requirements:

• Prolonged periods standing and walking throughout garage.
• Must be able to visually inspect garage and physically access all areas in all types of weather.
• Must be able to lift up to 15 pounds at times.