Job Summary:

The Senior Technical Analyst will provide high-level technical support and systems analysis to identify, prevent, and resolve service interruptions in the organizations networks and systems.

Supervisory Responsibilities:

• May provide training and guidance to junior technical support staff.

Duties/Responsibilities:

• Provides technical expertise, leadership, and project coordination services to support and maintain continuity of the organizations computer systems and networks.
• Monitors systems usage and needs.
• Researches, identifies, and recommends software and applications that will improve the stability of systems and networks.
• Researches, identifies, and recommends new hardware, software, and applications to support future and/or complex management information systems (MIS) needs.
• Recommends and implements policies and practices to maximize resource utilization.
• Takes a lead role in the development, implementation, and maintenance of the data recovery aspects of the organizations disaster recovery plan.
• Maintains knowledge on developments, trends, and best practices in technology and business networks.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with a bility to explain technical issues to technical and nontechnical staff.
• Strong analytical and problem-solving skills.
• Superior understanding of computer and networking hardware and software systems.
• Excellent time management skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn to use a broad array of networking and systems hardware and software.

Education and Experience:

• Bachelors degree in Computer Science or related field, or equivalent experience, required.
• At least five years of related experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• May be required to be on-call.