Job Summary:

The Funeral Arrangements Supervisor will oversee all aspects of funeral arrangements including service and viewing times and locations.

Supervisory Responsibilities:

• Oversees the work of housekeeping and maintenance staff.
• Schedules regular and special hours for housekeeping and paid pallbearer staff.

Duties/Responsibilities:

• Meets with Funeral Director to understand necessary preparations for times and rooms to be used for family and public during visitation and services.
• Meets with the deceaseds family and friends concerning special details for the service such as displays of mementos, photographs, or other special decorations.
• Prepares receiving rooms before viewings including casket and floral setup, visitors book, and other previously agreed-upon items.
• Cleans receiving room after the viewing ends, ensuring items are returned to the family and directions are followed concerning floral arrangements.
• Provides assistance and comfort to the families and friends of the deceased throughout process.
• Manages phone calls and greets visitors as necessary.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent management and coordination skills.
• Ability to project care and concern at all times.
• Basic understanding of funeral procedures.
• Excellent attention to detail to ensure rooms are cleaned and items are arranged in ways that provide comfort to families and friends.

Education and Experience:

• High school diploma or equivalent required.
• At least one year of previous experience overseeing maintenance and housekeeping staff, preferably at a similar business, highly desired.

Physical Requirements:

• Must be able to provide physical assistance as required to visitors.
• Must be able to bend, stretch, and perform other movements necessary in cleaning and arranging rooms.
• Must be able to lift up to 15 pounds at times.