Vol. 46, No. 7
Order in the Hearing!
Alternative dispute resolution (ADR)
an umbrella term for a variety of methods to resolve disputes out of court.
an ad judicatory process in which a neutral third party imposes a final, binding decision to resolve a dispute.
an informal process in which a neutral third party assists opposing parties to reach a voluntary, negotiated, non-binding resolution of a dispute; may be conducted internally or externally.
a neutral third party who is designated to confidentially investigate and propose settlement of complaints brought by employees; may be an insider or outsider.
a process in which employees are encouraged to discuss problems with their immediate supervisors or others in the chain of command.
an internal process in which a panel of employees works together to resolve employment complaints.
Sources: American Arbitration Association, U.S. Equal Employment Opportunity Commission