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SHRM's HR Knowledge Advisors offer guidance, real-life personal/professional experiences and resources to assist our members with their HR-related inquiries. We are pleased to make this member benefit of up to 15 inquiries per 12-month membership period available. This benefit is not offered to SHRM student members.
Our Customer Experience team is available to assist you with any additional questions you may have about SHRM products and services. Need to reach a Customer Experience team member and/or not a SHRM member?
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Due to the increase in Coronavirus questions we are experiencing longer than usual wait times. Below are some self-service resources related to the Coronavirus and COVID-19:
Frequently Asked Questions
NOTE: PLEASE
BE SURE TO USE THE EMAIL ADDRESS ASSOCIATED WITH YOUR MEMBERSHIP WHEN
SUBMITTING REQUESTS.
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CALL
Weekdays
8:30a.m. - 8:00pm ET
800.283-SHRM (7476)
Select Option 5
U.S. Only
1.703.548.3440
Select Option 5
International
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CHAT
Weekdays
8:30a.m. - 8:00pm ET
Chat Now
Chat transcripts are not automatic. Before closing the chat window, click the 'Save Transcript' button to download your transcript.
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EMAIL
Anytime
Ask A Question
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MEET YOUR HR KNOWLEDGE ADVISORS
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Deniece
Maston, SHRM-CP
Deniece Maston, SHRM-CP, has 14+ years of HR experience. Her areas of expertise in
employee relations, performance management, talent acquisition, benefits and
compensation are a great addition to the HR Knowledge Center team. Prior to
working at SHRM, Deniece spent a majority of her career in human resource
positions in the government contracting industry. Along with having her
SHRM-CP, she has a Bachelor of Science from Cornell University. |
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Katie
Brennan, SHRM-CP
Katie
Brennan, SHRM-CP, has been a SHRM HR Knowledge Advisor since October
2015. She brought 11 years of human resources experience with her to the
role. Katie has worked for both large and small employers in the public
and private sectors. She began her HR career in higher education, later
transitioned into the hospitality industry, and eventually moved
into the nonprofit realm. She holds a bachelor's degree in human resource development from the University of Florida.
Regan
Gross, SHRM-SCP
Regan Gross, SHRM-SCP, has over 20+ years of experience in the human resources profession across the U.S., with some experience in the U.K. Her
experience includes Fortune 500 company Bayer Corporation's pharmaceutical
group, as well as commercial real-estate and banking technology
industries. She has been with SHRM for over 13 years and graduated with
honors from Meredith College in Raleigh, N.C. She enjoys writing and has
authored a number of articles found in HR Magazine.
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All HR Advisors
ADDITIONAL RESOURCES
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Ask questions and get answers from peers within the SHRM Community.
ASK A QUESTION | Top resources from around the web for your toughest HR questions.
FIND ANSWERS NOW |
 Learn more about various HR topics through the Ask-an-Advisor Live Chat transcripts.
Live Chats are scheduled monthly and participation is by invitation only. |
DISCLAIMERS
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This benefit is available for most SHRM member categories. To check eligibility or upgrade your membership, please contact SHRM Customer Care at 800-283-SHRM (7476) (U.S. only), +1-703-548-3440 (International), option 3.
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SHRM memberships are individual and cannot be shared. We may only speak with or send information to the person holding the SHRM membership, therefore speakerphone use is not permitted.
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Due to federal regulations, HR Knowledge Advisors are not able to provide services to members from foreign countries with which the U.S. has trade sanctions in place. These countries include Crimea region of Ukraine, Cuba, Iran, North Korea and Syria.
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If you send an e-mail request and do not receive an automatic e-mail response acknowledging your request, please check to see if your spam blocker is activated.
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If you have already received a response to your request and need further clarification on the issue, we ask that you contact the HR Knowledge Advisor who responded to your original request for follow-up.
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SHRM's HR Knowledge Advisors are not attorneys and cannot provide legal advice. They provide general knowledge and information as HR professionals.